Terms of Service

Effective Date: January 1, 2026
Company: Viralish U, LLC, a Tennessee limited liability company
Headquarters: 6339 Charlotte Pike, #911, Nashville, Tennessee 37209
Governing Law: Laws of the State of Tennessee and the United States

These Terms and Conditions (the “Terms”) form a binding legal agreement between you (“you,” “Member,” “Participant,” or “Customer”) and Viralish U, LLC (“Viralish U,” “Company,” “we,” “us,” or “our”). They govern your purchase of, enrollment in, access to, and use of all products and services offered by Viralish U, regardless of category (collectively, the “Services”).

Viralish U offers three categories of Services:

    • Auto-Renewing Products, which are sold on a recurring basis and automatically renew at the end of each term for one or more additional terms of equal length, at the renewal fee then in effect, until cancelled.
    • Single-Term Products, which are sold for a specific, fixed term and do not automatically renew at the end of that term.
    • Standalone Products, which are sold on a one-time, non-recurring basis.

These Terms apply to all categories of Services, including but not limited to: membership communities and ongoing group coaching programs; fixed-term mastermind, group coaching, and certification programs; digital courses and training programs; live and recorded coaching calls and replays; digital tools, templates, worksheets, swipe files, prompt libraries, and resources; one-time digital downloads (such as PDFs, e-books, and guides); masterclasses, challenges, and virtual events; in-person events, retreats, and workshops; and any other digital or in-person product, program, or service offered by Viralish U from time to time.

At the time of purchase, the specific Service you are purchasing will be clearly identified as an Auto-Renewing Product, a Single-Term Product, or a Standalone Product, and the applicable term length, fees, renewal cadence (if any), and cancellation procedures will be disclosed on the applicable sales page, checkout page, order confirmation, and (where required by law) in a separate acknowledgment after purchase.

These Terms are a single, complete agreement that includes all refund, payment, cancellation, default, late fee, collection, and chargeback terms applicable to all Viralish U Services in Sections 6, 7, and 8 below. There is no separate refund or payment policy document, and these Terms are the sole controlling agreement on those matters.

PLEASE READ THESE KEY TERMS CAREFULLY BEFORE COMPLETING YOUR PURCHASE

These Terms include important provisions that affect your legal rights, and the rights and obligations that apply to your purchase depend on the category of Service you are purchasing.

Auto-Renewing Products. If the Service you are purchasing is an Auto-Renewing Product, it will AUTOMATICALLY RENEW for additional terms at the renewal fee then in effect, charged to the payment method on file, UNLESS you cancel before the next Renewal Date using one of the cancellation methods described in these Terms. You will receive a pre-renewal reminder notice before each renewal so you have the opportunity to cancel before any auto-renewal charge is processed. See Section 7.

Single-Term Products. If the Service you are purchasing is a Single-Term Product, you are committing to the entire stated term and the entire stated Program Fee. Installment billing, where offered, is a payment convenience only and does not create a right to cancel the remaining balance of your committed term. See Section 6.

Standalone Products. If the Service you are purchasing is a Standalone Product, you receive the product or content at the time of purchase (or within the stated delivery window) on a one-time, non-recurring basis. There is no ongoing term and no auto-renewal. See Section 6.

All sales are final; no refunds. Payments are non-refundable to the fullest extent permitted by law, regardless of attendance, participation, results, or scheduling. See Section 8.

Chargebacks are prohibited except in cases of actual unauthorized use of your payment method. See Section 8.

Binding individual arbitration and class-action waiver. You and Viralish U agree to resolve disputes through binding individual arbitration in Davidson County, Tennessee, and waive any right to a jury trial or class action. See Section 26.

By clicking to accept these Terms, submitting payment, authorizing a payment plan, accessing any Viralish U portal, entering a private community, attending a session, downloading a Standalone Product, or otherwise using the Services, you agree to these Terms. If you do not agree, do not access or use the Services.

1. Definitions

For purposes of these Terms, the following terms have the meanings given below.

    • “Service” or “Services” means any product, program, membership, course, community, masterclass, challenge, event, coaching offering, digital tool, digital download, or other offering made available by Viralish U, in any format and through any delivery channel, whether sold on an auto-renewing, single-term, or standalone basis.
    • “Auto-Renewing Product” means any Service that, by its terms, automatically renews at the end of an initial term for one or more additional terms of equal length, at the renewal fee then in effect, charged to the payment method on file, unless cancelled. Each Auto-Renewing Product will be clearly identified as such at the point of purchase.
    • “Single-Term Product” means any Service sold for a specific, fixed term (for example, a multi-month program, a multi-week course, a multi-day event, or a coaching engagement of defined duration) that expires at the end of the stated term and does not automatically renew. The full Program Fee for a Single-Term Product is owed for the entire stated term.
    • “Standalone Product” means any Service sold on a one-time, non-recurring basis that is not tied to a defined access term and does not automatically renew. Examples include one-time digital downloads (such as PDFs, e-books, templates, swipe files, and prompt libraries), single masterclasses, single workshop recordings, individual replays, and similar one-time products. Standalone Products are delivered or made accessible at the time of purchase or within a stated delivery window.
    • “Program” means a specific Service in which a Participant enrolls or which a Participant purchases.
    • “Program Term” means the duration of access or participation in a particular Program. For an Auto-Renewing Product, the initial Program Term is the term stated at the point of purchase, followed by automatic renewal terms of equal length until cancelled. For a Single-Term Product, the Program Term is the fixed term stated at the point of purchase, with no automatic renewal. Standalone Products do not have a Program Term in the recurring sense; access begins at the time of delivery and is subject to the license, retention, and platform-availability terms applicable to that product.
    • “Enrollment Date” means the date Viralish U accepts your purchase, application, or registration for a Service.
    • “Renewal Date” means, for an Auto-Renewing Product, the date on which a renewal term begins and the renewal fee is charged to the payment method on file.
    • “Program Fee” means the total fee for a Service as stated at the point of purchase, whether paid in a single lump sum or through an approved payment plan. For Auto-Renewing Products, the Program Fee includes the initial-term fee and, separately, each renewal-term fee. For Single-Term Products, the Program Fee is the fee for the entire stated term. For Standalone Products, the Program Fee is the one-time purchase price.
    • “Program Materials” means all content made available through or in connection with any Service, including curriculum, videos, recordings, replays, slides, worksheets, templates, frameworks, scripts, prompts, swipe copy, guides, resources, and other written or recorded materials.
    • “Member Content” means any content, information, files, posts, comments, messages, questions, screenshots, videos, voice notes, or materials you submit, upload, or share through the Services.
    • “Member Confidential Information” means non-public business, financial, strategic, personal, or proprietary information disclosed by another participant, guest, coach, or Viralish U team member in connection with any Service.
    • “Refund and Payment Policy” means the refund, payment, cancellation, default, late fee, collection, and chargeback terms set out in these Terms, including without limitation Sections 6, 7, and 8. There is no separate refund or payment policy document outside of these Terms.

2. Scope of the Services

Viralish U operates digital education, group coaching, community membership, one-time digital product sales, and related programming designed to help participants improve their social media content, strategy, messaging, visibility, and related business and brand-development skills.

Most Services are sold on an evergreen, rolling-enrollment basis, and each Participant’s Program Term runs from that Participant’s individual Enrollment Date. The category of any specific Service (Auto-Renewing Product, Single-Term Product, or Standalone Product), and the specific term length, fees, renewal cadence (if any), cancellation procedures, and any bundled inclusions, will be clearly disclosed at the point of purchase on the applicable sales page, checkout page, and order confirmation.

The specific products currently offered by Viralish U, their categorization, and their inclusions are subject to change. The sales pages, checkout pages, and order confirmations for each Service are the controlling source for the description, term, fees, and category of that Service at the time of your purchase.

The Services are offered by Viralish U, LLC. Individual coaches, team members, moderators, guest experts, contractors, and support staff may help deliver the Services on our behalf, but they are not parties to your agreement with us unless expressly stated otherwise in a written agreement signed or electronically accepted by an authorized Viralish U representative.

2.1 Right to modify, substitute, and rename

Viralish U may, at any time and in its sole discretion, modify, update, replace, substitute, reduce, add to, suspend, or discontinue any aspect of the Services. Without limiting the scope of that right, we may change any of the following:

    • the name, branding, positioning, and marketing of any Service
    • the category of any new Service offered after the date of these Terms (Auto-Renewing, Single-Term, or Standalone), provided that any change to the category of a Service you have already purchased will not take effect for your current term and is subject to the material-change notice requirements in Section 7.8 if applicable
    • the format, length, frequency, sequencing, and scheduling of calls, trainings, workshops, feedback sessions, or live events offered as part of any Auto-Renewing Product or Single-Term Product
    • the specific coaches, hosts, team members, moderators, or guest experts who lead or appear on any session
    • the curriculum, topics, modules, worksheets, templates, and other Program Materials
    • the hosting platform, course platform, community platform, video tool, payment processor, and any other technology or third-party service used to deliver the Services
    • the bonuses, ancillary benefits, complimentary access to other Viralish U Services, communities, prior curriculum, and any early-bird or preferred pricing offered in connection with any Service
    • the pricing, payment terms, inclusions, and installment structure offered to purchasers of any Service, subject to the material-change notice requirements in Section 7.8 for Auto-Renewing Products

Provided that Viralish U continues to deliver an experience consistent with the core purpose of the Service at your Enrollment Date, no change of the kind described in this Section, individually or collectively, entitles you to a refund, a reduction in the Program Fee, a release from your payment commitment, or any other remedy.

2.2 Sales materials are illustrative

Sales pages, application materials, emails, social-media posts, checkout pages, order confirmations, and similar materials describe each Service as it is configured at the time of enrollment. The number, frequency, length, or format of calls; the specific individuals expected to lead or appear; the bonuses, community access, or complimentary materials bundled with the Service; the hosting platforms or tools used; and the specific name of the Service are illustrative descriptions of the Service as currently offered, and are not a per-item contractual guarantee that each specific item will remain unchanged throughout your Program Term.

2.3 Substitution of facilitators

You acknowledge that illness, scheduling conflicts, travel, family matters, business changes, or other reasonable circumstances may require substitution of a qualified designee for any coach, host, or team member referenced in sales materials. Substitution of facilitators is not a material change to any Service and does not entitle you to a refund, credit, or other remedy.

3. Eligibility

You may use the Services only if you are at least eighteen (18) years old and have legal capacity to enter into a binding contract. If you are purchasing on behalf of a business entity, references to “you” in these Terms include both you individually and that entity, which are jointly and severally responsible under these Terms.

4. Enrollment and Acceptance

Enrollment is not guaranteed until your application, registration, or purchase is accepted by Viralish U. We reserve the right, in our sole discretion and to the extent permitted by law, to accept, reject, postpone, or revoke enrollment for any lawful reason, including capacity limitations, program fit, conduct concerns, payment issues, or suspected misuse of the Services.

4.1 How you accept these Terms

These Terms are posted on the Viralish U website and linked from the checkout page, application page, order confirmation, member portal, and any other purchase flow for any Service. You accept these Terms, and a binding agreement is formed between you and Viralish U, when any one of the following occurs, whichever is earliest:

    • you click, check, or otherwise affirmatively indicate agreement to these Terms on a Viralish U purchase page, application page, or checkout flow
    • you submit payment or authorize a payment plan in connection with any Service
    • you receive an enrollment or order confirmation from Viralish U after any of the foregoing
    • you access any Viralish U portal, community, or materials
    • you download or otherwise receive delivery of a Standalone Product
    • you attend a session, call, event, or other Service activity

4.2 Separate consent to auto-renewal

If you are enrolling in an Auto-Renewing Product, you must separately and affirmatively consent to the auto-renewal feature at checkout. This is a separate act from your general acceptance of these Terms. Auto-renewal will not be activated, and no auto-renewal charges will be processed, unless you have provided this separate affirmative consent. See Section 7.3 for the full auto-renewal consent and disclosure terms.

4.3 Electronic acceptance is binding

You agree that electronic acceptance, including clicking an “I agree” button, checking a box, typing your name, or proceeding through a checkout flow that displays or links to these Terms, has the same legal effect as a handwritten signature under the federal Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and applicable state law.

4.4 Record of acceptance

Viralish U maintains records of your acceptance of these Terms, your separate consent to any auto-renewal feature, and the Refund and Payment Policy, which may include the date and time of acceptance, the IP address from which acceptance was submitted, the version of the Terms in effect at that time, your account or order identifier, the URL of the acceptance page, and any related transaction data. These records are retained for at least three (3) years or one (1) year after termination of your enrollment, whichever is longer, as required by California Business and Professions Code Section 17602(a)(2). You agree that these records constitute reliable and admissible evidence of your agreement in any chargeback dispute, arbitration, collection proceeding, or other legal or quasi-legal proceeding.

4.5 Authority to accept

The individual clicking to accept these Terms represents and warrants that they are at least eighteen (18) years old, have legal capacity to enter into a binding contract, and, if accepting on behalf of a business entity, have authority to bind that entity. Acceptance on behalf of a business entity binds both the individual and the entity, jointly and severally.

5. Fees

5.1 Program Fee

The Program Fee for each Service will be presented at the time of purchase on the applicable sales page, application approval, invoice, order form, or checkout page. Unless otherwise stated in writing by Viralish U, all fees are quoted and payable in U.S. dollars. You are responsible for any applicable taxes, duties, bank charges, processor fees, or currency conversion fees, unless otherwise required by law.

5.2 Fee structure by Service category

The fee structure and billing cadence that apply to your purchase depend on the category of the Service you are purchasing. The specific Program Fee, term length, payment cadence, and (for Auto-Renewing Products) renewal fee and renewal cadence for any Service will be clearly disclosed at the point of purchase.

(a) Auto-Renewing Products. Each Auto-Renewing Product is sold with an initial term and a renewal term of equal length, both of which are stated at the point of purchase. Unless you cancel before the next Renewal Date, your Auto-Renewing Product will automatically renew at the end of each term for an additional term of equal length, and the renewal fee then in effect will be charged to the payment method you have on file. You will receive a pre-renewal reminder notice before each Renewal Date, as described in Section 7.5, so you have the opportunity to cancel before any auto-renewal charge is processed. If you do not cancel before the Renewal Date, you authorize Viralish U to charge the renewal fee to your payment method on file, and your access continues uninterrupted into the new term. Cancellation prevents future renewals but does not refund any portion of the current term that has been paid for. The renewal fee for any Auto-Renewing Product may change with prior notice as required by Section 7.8.

(b) Single-Term Products. Each Single-Term Product is sold for a specific, fixed term, and the full Program Fee is owed for the entire stated term. Where offered, you may pay the Program Fee in a single lump sum or through an approved installment plan. Installment billing is a payment convenience only; it is not a month-to-month subscription and does not create a right to cancel the remaining balance of your committed term. Single-Term Products do not automatically renew. At the end of the stated term, your access to the Service ends unless you separately purchase a new Service.

(c) Standalone Products. Standalone Products are sold on a one-time, non-recurring basis. The full purchase price is charged at the time of purchase, and the product is delivered or made accessible to you at the time of purchase or within the stated delivery window. Standalone Products do not have a recurring term and do not automatically renew. Access to digital downloads is governed by the license terms in Section 10 and is subject to the platform-availability terms in Section 19.

Billing descriptor. Charges from any Viralish U Service will appear on your credit card or bank statement as “VIRALISH LLC” or a substantially similar descriptor identifying Viralish U. If you do not recognize a charge from Viralish U on your statement, please contact us at support@viralish.com before initiating a dispute with your card issuer, and Viralish U will work with you in good faith to identify and resolve the charge.

6. Payment Plans and Term Commitment

6.1 Payment plans are not month-to-month subscriptions

Some Single-Term Products and Auto-Renewing Products may be purchased through an approved monthly payment plan. Any monthly payment option is a payment plan only. It is not a month-to-month membership, not a pay-as-you-go arrangement, and not a right to cancel the remaining balance because installment billing is used. If you are approved for a payment plan for a Single-Term Product, you remain responsible for the entire Program Fee for that committed term. If you are approved for a payment plan for the initial term or any renewal term of an Auto-Renewing Product, you remain responsible for the entire Program Fee for the current term, even if you cancel future renewals.

6.2 Term commitment by Service category

    • Auto-Renewing Products. Each term (initial or renewal) is a fixed commitment for the duration stated at the point of purchase. You may cancel before the next Renewal Date to prevent the upcoming renewal, but you remain responsible for the full Program Fee for the current term.
    • Single-Term Products. Each enrollment is a fixed commitment for the full stated term. Single-Term Products do not automatically renew.
    • Standalone Products. Standalone Products are non-recurring and have no ongoing term commitment beyond the one-time purchase. Once delivered, the parties’ obligations are limited to the license, IP, refund, and dispute terms in these Terms.

Your attendance level, participation level, business results, personal circumstances, scheduling changes, or level of use do not reduce your committed Program Fee unless Viralish U expressly agrees otherwise in writing from an authorized Viralish U representative.

Pay-over-time payment plans are not cancellable. Where you have purchased a Service through any pay-over-time, installment, split-payment, or similar financing arrangement, you receive full and immediate access to the Service or product at the time of purchase, and your payment plan is a financing arrangement for the full Program Fee. Cancellation of your access to the Service does not cancel or reduce your obligation to pay any remaining scheduled installments, and you remain personally liable for all installment payments through the end of the plan. This applies regardless of whether you continue to use, access, attend, or benefit from the Service, and regardless of any personal circumstances, scheduling conflicts, or change of mind.

6.3 Default, acceleration, and late fees

If any payment is late, declined, reversed, charged back, or otherwise not successfully received when due, you are in default. Upon default, and in addition to any other right or remedy we may have:

    • the entire remaining balance of the Program Fee for the current term becomes immediately due and payable
    • we may assess a late fee of 1.5% per month on any overdue amount (or the maximum rate permitted by applicable law, whichever is lower)
    • we may suspend your access to some or all Services, remove you from calls or community spaces, revoke bonuses, withhold materials, or terminate participation until your account is brought current

You agree to keep your payment information accurate and current and to promptly update any expired, closed, or changed payment method.

6.4 Collection costs

If we are required to pursue collection of any amount you owe under these Terms or the Refund and Payment Policy, you agree to pay all costs of collection, including reasonable attorneys’ fees, court costs, arbitration fees, and collection-agency fees, to the fullest extent permitted by law.

6.5 Maximum access duration and definition of “lifetime” access

Notwithstanding any marketing language, sales-page description, bonus offer, or informal communication suggesting otherwise, the maximum guaranteed period of access to any Viralish U Service is one (1) year from the Enrollment Date or delivery date, whichever applies to the Service, unless a shorter term is expressly stated at the point of purchase.

Any reference in Viralish U marketing, sales pages, bonuses, verbal statements by any coach or representative, or other communications to “lifetime access,” “lifetime,” “permanent access,” “forever,” or any similar phrase is expressly defined to mean the shorter of: (a) one (1) year from the date of purchase, or (b) the period during which Viralish U continues to offer the applicable Service and remains in business.

Such access automatically terminates, without refund or further obligation to you, upon any of the following: (i) Viralish U ceases operations, closes, dissolves, or otherwise disbands as a company; (ii) Viralish U discontinues, retires, sunsets, or otherwise ends the applicable Service or product line; (iii) Viralish U migrates the Service to a different platform, format, or delivery method that is no longer compatible with the original purchase; or (iv) circumstances outside of Viralish U’s reasonable control make continued provision of the Service impractical or commercially unreasonable.

Viralish U will use commercially reasonable efforts to provide advance notice of any such termination but is not obligated to provide any specific notice period.

7. Auto-Renewal of Auto-Renewing Products

IMPORTANT: AUTO-RENEWAL DISCLOSURE

This Section is required by federal and state law and is among the most important sections of these Terms. If the Service you are purchasing is identified at the point of purchase as an Auto-Renewing Product, you are signing up for an automatically renewing Service. Please read this Section carefully before completing your purchase.

This Section is provided to comply with the Restore Online Shoppers’ Confidence Act (15 U.S.C. Section 8401 et seq.), the Tennessee automatic renewal statute (Tenn. Code Ann. Section 47-18-133), the California Automatic Renewal Law (Cal. Bus. & Prof. Code Section 17600 et seq.), and other applicable state automatic-renewal laws.

7.1 Identification of Auto-Renewing Products

Auto-Renewing Products are clearly identified as such on the applicable sales page and at checkout, and the specific term length, renewal cadence, and renewal fee for each Auto-Renewing Product are disclosed at the point of purchase. The list of products currently sold by Viralish U on an auto-renewing basis is identified on the Viralish U website and on the applicable sales and checkout pages.

Single-Term Products and Standalone Products are not Auto-Renewing Products and will not automatically renew, unless a particular Service is expressly identified as auto-renewing at the point of purchase.

7.2 How auto-renewal works

By enrolling in an Auto-Renewing Product and providing your separate affirmative consent to auto-renewal under Section 7.3, you authorize Viralish U to automatically charge your designated payment method on file for additional renewal terms, at the renewal fee then in effect, until you cancel. Specifically:

    • Initial term. The initial term begins on your Enrollment Date and runs for the length stated at the point of purchase.
    • Renewal terms. Each renewal term is for the same length as the initial term and begins the day after the previous term ends.
    • Renewal fee. The renewal fee for any Auto-Renewing Product is the fee then in effect on the applicable Renewal Date, as disclosed at the point of purchase and updated by prior notice as required by Section 7.8.
    • Payment method. Your designated payment method on file as of the Renewal Date will be charged for the renewal fee, unless you have cancelled before that Renewal Date.
    • Cancellation right. You have the right to cancel at any time before the next Renewal Date through the cancellation methods described in Section 7.6, subject to the advance-notice requirement in Section 7.7. Cancellation received before the Renewal Date prevents the upcoming renewal charge.
    • Pre-renewal reminder. Before each Renewal Date, Viralish U will send you a pre-renewal reminder notice as described in Section 7.5, so you have a meaningful opportunity to cancel before any auto-renewal charge is processed.
    • No refund of current term. Cancellation prevents future renewals but does not refund any portion of the current term that has been paid for. The no-refund rule in the Refund and Payment Policy applies to the current term.
    • Continuation until cancelled. Your Auto-Renewing Product will continue to renew at the end of each term until you cancel.

7.3 Affirmative consent at checkout

At the time of enrollment in an Auto-Renewing Product, you must affirmatively consent to the auto-renewal feature by checking a separate consent box (separate from your general acceptance of these Terms). This consent is a separate, affirmative act and is required by federal and state law.

If you have not provided this separate affirmative consent, no auto-renewal charges will be processed against your payment method, and your access to the Auto-Renewing Product will end at the conclusion of your initial term.

Viralish U will retain a record of your affirmative consent, including the date and time, IP address, version of these Terms in effect, and your account identifier, for at least three (3) years or one (1) year after termination of the applicable Service, whichever is longer.

7.4 Acknowledgment email

Within a reasonable period after you complete your enrollment in any Auto-Renewing Product, Viralish U will send you an acknowledgment email containing, in retainable form:

    • the auto-renewal terms set out in this Section
    • the cancellation policy
    • step-by-step instructions on how to cancel before any renewal
    • a direct link to the cancellation tool in your member portal (where available)

You should retain this acknowledgment email for your records.

7.5 Pre-renewal notice

Before each automatic renewal of an Auto-Renewing Product, Viralish U will send you a pre-renewal reminder email at least fifteen (15) days, and not more than forty-five (45) days, before the Renewal Date. The notice will include, in retainable form:

    • the upcoming Renewal Date
    • the exact amount that will be charged
    • the payment method that will be charged
    • clear and conspicuous instructions on how to cancel before the Renewal Date

This pre-renewal notice gives you a meaningful opportunity to cancel before any auto-renewal charge is processed. It is provided in compliance with Tennessee Code Annotated Section 47-18-133, as amended effective July 1, 2024, and is consistent with the pre-renewal notice requirements of California Business and Professions Code Section 17602(b) and other applicable state laws.

7.6 How to cancel

You may cancel any Auto-Renewing Product at any time before the next Renewal Date by either of the following methods:

    • Self-service cancellation tool (recommended). Where available, use the cancellation function in your member portal. This is the simplest and most reliable method, and it complies with the “click to cancel” requirements of California Business and Professions Code Section 17602(c) and the Restore Online Shoppers’ Confidence Act.
    • Email. Send an email to support@viralish.com with the subject line “Cancel” followed by the name of the Service (for example, “Cancel [Service Name]”) and your account email address. Cancellation requests received before the Renewal Date will prevent the next renewal charge.

The cancellation method must be at least as simple as the enrollment method, as required by applicable federal and state law. Cancellation is effective immediately for purposes of stopping future renewals. Your access to the Auto-Renewing Product will continue through the end of the current term that has already been paid for.

Cancellation requests received on or after a Renewal Date will not reverse the renewal charge for the new term but will prevent the next renewal at the end of that term.

7.7 Fifteen (15) day cancellation notice requirement

To ensure that your cancellation prevents the next scheduled auto-renewal charge or monthly subscription charge from processing, Viralish U must receive your cancellation request at least fifteen (15) days before the next scheduled Renewal Date or payment date.

Cancellation requests received fewer than fifteen (15) days before the next scheduled charge are still processed immediately and will stop all subsequent charges, but the upcoming scheduled charge may still process as planned.

This fifteen (15) day advance-notice requirement applies only to Services where cancellation is permitted under these Terms, which includes Auto-Renewing Products and any monthly subscription Service that expressly permits cancellation at the point of purchase. Pay-over-time and installment payment-plan arrangements are not cancellable and are governed by Section 6.2.

7.8 Material changes

If Viralish U changes the renewal fee, the renewal cadence, or any other material term of an auto-renewal, we will notify you in writing in retainable form (typically email) at least thirty (30) days before the change takes effect, with information regarding how to cancel if you do not agree to the change. This notice complies with Tennessee Code Annotated Section 47-18-133(d) and California Business and Professions Code Section 17602(d).

7.9 Free trials and promotional terms

If any Auto-Renewing Product is offered with a free trial, promotional discount, gift, or other introductory offer, the conditions of conversion to a paid term, including the date by which you must cancel to avoid being charged and the amount you will be charged if you do not cancel, will be clearly and conspicuously disclosed at the point of purchase and in the acknowledgment email.

8. Refunds, Cancellations, and Chargebacks

This Section sets out the complete refund, cancellation, and chargeback terms applicable to all Viralish U Services across all categories, including Auto-Renewing Products, Single-Term Products, and Standalone Products. These provisions are part of these Terms, and there is no separate refund or payment policy document outside of these Terms.

8.1 No refunds (general rule)

Unless Viralish U expressly states otherwise in a separate written communication from an authorized Viralish U representative, sales are final and all payments are non-refundable to the fullest extent permitted by law. Because the Services involve immediate access to digital materials, reserved coaching capacity, live coaching access, community participation, confidential proprietary content, and (for Standalone Products) immediate delivery of digital files, you understand and agree that Viralish U is not required to provide refunds for change of mind, scheduling conflicts, failure to attend, failure to participate, dissatisfaction with your subjective experience, or lack of results.

Without limiting the foregoing, the following are NOT grounds for a refund of any payment made to Viralish U: (a) dissatisfaction with results, return on investment, or business outcomes; (b) failure to attend live calls or engage with any community, coach, or resource; (c) personal circumstances, health changes, life changes, or scheduling conflicts; (d) disagreement with coaching feedback, coaching style, or the perspectives of any coach, guest, or facilitator; (e) changes to a Service’s name, format, platform, curriculum, bonuses, or scheduling that do not eliminate the core purpose of the Service; (f) substitution of any coach, facilitator, guest, or team member; (g) technical issues on your end, including problems with your internet connection, devices, browser, or third-party software; (h) force majeure events or other circumstances outside of Viralish U’s reasonable control; (i) failure to read these Terms before completing your purchase; or (j) purchasing the wrong Service, tier, or program. Viralish U has no obligation to issue a refund in any of these circumstances, and the existence of any of these circumstances is not a valid basis for initiating a chargeback or payment dispute.

8.2 Cancellation of Auto-Renewing Products

Cancellation of an Auto-Renewing Product prevents future renewals but does not refund any portion of the current term that has been paid for, and does not cancel any unpaid balance owed for the current term. See Section 7.6 for cancellation methods and Section 7.7 for the fifteen (15) day advance-notice requirement.

8.3 Cancellation of Single-Term Products

You may cancel your continued access to any Single-Term Product at any time by submitting a written cancellation request to support@viralish.com. Cancellation of access does not cancel any unpaid balance owed for your committed Program Term, and no refund will be issued for amounts already paid. Remaining installments within an active commitment are still owed in full.

8.4 Standalone Products

Standalone Products are delivered at the time of purchase or within the stated delivery window. Because Standalone Products are non-recurring and access to the digital content is granted immediately upon delivery, all sales of Standalone Products are final to the fullest extent permitted by law, except as expressly provided in the Refund and Payment Policy.

8.5 Narrow refund exceptions

The Refund and Payment Policy provides narrow exceptions, considered solely at Viralish U’s discretion, for documented service failure, verifiable billing errors, and Services that are cancelled by Viralish U before they begin or are delivered. Requests under those exceptions must be submitted to support@viralish.com within ten (10) days with documentation, as set out in the Refund and Payment Policy.

8.6 Chargebacks

You agree not to initiate a chargeback or payment dispute against Viralish U except in the case of actual unauthorized use of your payment method. Before initiating any chargeback or payment dispute, you agree to first contact Viralish U in writing at support@viralish.com and to provide Viralish U with at least thirty (30) days from the date of your written notice to attempt to resolve the matter in good faith. Initiating a chargeback or payment dispute without first providing this written notice and good-faith opportunity to resolve constitutes a material breach of these Terms. If you submit a chargeback or payment dispute in breach of these Terms or the Refund and Payment Policy:

    • your access will be immediately suspended pending resolution
    • Viralish U will submit enrollment records, consent records, and disclosure records to the payment processor
    • Viralish U may pursue recovery of the disputed amounts along with all chargeback-related fees and costs to the fullest extent permitted by law, including but not limited to: (i) the full disputed transaction amount, (ii) all chargeback fees, representment fees, and processor penalties assessed against Viralish U by its payment processor, card network, or acquiring bank, (iii) an administrative fee of fifty dollars ($50) per chargeback to cover Viralish U’s internal costs of investigating and responding to the dispute, (iv) all merchant-account fees, banking fees, and processing costs incurred as a result of the chargeback, (v) all collection-agency fees and costs, (vi) reasonable attorneys’ fees, court costs, arbitration fees, and expert witness fees, and (vii) interest on any unpaid amounts at the rate of one and one-half percent (1.5%) per month or the maximum rate permitted by applicable law, whichever is lower, accruing from the date of the chargeback until paid in full. You expressly agree that you are personally liable for all such amounts and you authorize Viralish U to pursue collection through any lawful means, including direct billing to your payment method on file, third-party collection agencies, civil litigation in small-claims court, or binding individual arbitration as set out in Section 26
    • improper chargebacks may result in permanent removal from all Viralish U Services

9. Account Access and Security

You may be required to create an account, login, profile, or community credential to use certain Services. You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account.

You may not share your password, transfer your account, allow unauthorized third parties to use your access, or attempt to bypass any security or access-control feature. If we believe that your account is being shared or misused, we may suspend or terminate access without refund.

10. Limited License and Permitted Use

Subject to your continued compliance with these Terms and payment of any applicable Program Fee in full, Viralish U grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Services and Program Materials solely for your own personal business-development and educational use. For Standalone Products consisting of digital downloads, this license includes the right to download and retain a personal copy of the file for your own non-commercial business-development and educational use, subject to the restrictions below.

Except for this limited license, no ownership rights are transferred to you. You may not copy, reproduce, republish, upload, post, transmit, distribute, modify, create derivative works from, sell, license, rent, share, scrape, data-mine, frame, mirror, publicly display, publicly perform, or commercially exploit any portion of the Services or Program Materials without our prior written consent.

Specifically prohibited uses. Without limiting the foregoing, you may not: (a) record calls that we have not marked as recordable; (b) download or redistribute videos, replays, or session recordings outside the Services; (c) share worksheets, templates, swipe files, prompt libraries, or downloadable Standalone Products outside the Services or beyond your own use; (d) repost member-only or purchaser-only materials; (e) use Program Materials or session transcripts to train, fine-tune, evaluate, ground, or retrieve within any artificial-intelligence or machine-learning model; or (f) use Program Materials to create a competing product, course, program, mastermind, membership, community, or standalone digital product.

11. Intellectual Property

All Program Materials, including curriculum, videos, recordings, replays, worksheets, frameworks, templates, written materials, graphics, branding, slogans, designs, community materials, event materials, and downloadable Standalone Products made available through the Services, are owned by or licensed to Viralish U and are protected by copyright, trademark, trade-secret, and other intellectual-property laws.

The Viralish U name and all Viralish U product names, logos, marks, trade dress, and brand features may not be used without our prior written permission. Any unauthorized use of our intellectual property constitutes a material breach of these Terms and may result in immediate termination of access without refund, in addition to any other remedies available at law or in equity, including injunctive relief.

12. Member Content

You are solely responsible for any Member Content you submit through the Services. You represent and warrant that you own or have all necessary rights to your Member Content and that your Member Content does not violate any law, contract, or third-party right.

You retain ownership of your Member Content. By submitting Member Content within the Services, you grant Viralish U a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, display, format, moderate, and distribute that Member Content solely for the purpose of operating, administering, improving, securing, and providing the Services.

We are not obligated to monitor all Member Content, but we reserve the right to do so, to remove or restrict Member Content at our discretion, and to cooperate with legal process when appropriate.

13. Peer Confidentiality

Many of our Services are peer-learning environments in which participants, guests, coaches, and team members may share non-public business, financial, strategic, personal, or proprietary information. Peer confidentiality is essential to the value of these Services.

Your confidentiality obligation. You agree to treat Member Confidential Information as strictly confidential. You will not disclose, copy, exploit, reverse-engineer, publish, post outside the Service, forward to non-members, or use for any purpose other than your own participation in the Service, any Member Confidential Information obtained through the Services, except with the disclosing party’s explicit written permission.

This obligation survives termination of your enrollment and continues for as long as the information remains non-public. Information is not Member Confidential Information if it: (a) was known to you free of any confidentiality obligation before disclosure; (b) becomes publicly available through no breach by you; (c) is rightfully received by you from a third party free of any confidentiality obligation; or (d) is required to be disclosed by law, regulation, or valid legal process, provided you give us and, where practical, the disclosing party prompt written notice so that a protective remedy may be sought.

Viralish U cannot guarantee that all participants will honor confidentiality, but we may take moderation, suspension, termination, or other enforcement action where appropriate, and the disclosing party may have rights against any participant who breaches this Section.

14. Call-Recording Policy

Viralish U may record live calls, workshops, intensives, Q&A sessions, masterclasses, challenges, and similar sessions, and may make replays available through a member portal. By participating, you consent to being recorded during any Service session.

You may not record any Service session, call, workshop, office hour, or coaching exchange, in whole or in part, by any means (including screen recording, phone recording, or third-party bots), and you may not transcribe, summarize for public distribution, or redistribute any Service session or recording outside the Services, unless we give you prior written permission.

15. Community Participation Standards

You may be permitted to participate in private online communities, chat spaces, calls, discussion threads, live events, or other member environments. These spaces are intended to support respectful professional growth and collaboration.

You agree that you will not engage in harassment, bullying, hate speech, discriminatory behavior, threats, intimidation, doxxing, spam, unauthorized solicitation, unlawful conduct, defamation, disruption of calls, repeated self-promotion, sharing of misleading claims, or any other behavior that Viralish U determines in its sole discretion to be harmful, offensive, abusive, unsafe, or inconsistent with the culture and standards of the community.

Viralish U reserves the absolute right to moderate, edit, restrict, hide, remove, archive, or refuse any post, comment, file, message, or participant from any community or Service environment at any time, with or without notice. Removal for cause does not entitle you to a refund.

16. Testimonials, Likeness, and Marketing Permissions

Viralish U values member success stories and may wish to share testimonials, feedback, social proof, screenshots, wins, or other statements regarding the participant experience. Viralish U will use your testimonial, name, likeness, brand name, business name, quotes, screenshots, photos, videos, or results statements only with your permission, which may be given in writing, by email, by recorded video, by a checked box, or by another reasonably documented channel.

When you provide that permission, you grant Viralish U a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, adapt for formatting, and distribute the approved materials for marketing, promotional, educational, and business-development purposes. You represent that any testimonial or success statement you provide will be truthful and based on your actual experience.

At in-person events and on live calls, general photography, video, and background capture may occur for operational, archival, security, educational, or promotional purposes without individualized permission, but Viralish U will not use any specific individual’s testimonial, quoted win, or identifiable promotional endorsement without permission as described above.

17. Educational Purpose; No Professional Advice

The Services are provided for educational and informational purposes only. Viralish U does not provide legal, tax, accounting, investment, clinical, medical, mental-health, or other licensed professional advice through the Services unless expressly stated otherwise in writing by a properly licensed provider.

Any examples, strategies, suggestions, templates, commentary, or feedback provided through the Services are general in nature and are not a substitute for advice tailored to your specific facts, business, industry, audience, finances, contracts, compliance obligations, or personal circumstances. You are solely responsible for obtaining any professional advice you deem appropriate.

18. No Guarantee of Results

You understand and agree that Viralish U does not promise or guarantee any specific outcome. This includes, without limitation, any guarantee of revenue, profit, sales, client acquisition, audience growth, followers, views, reach, engagement, conversions, brand recognition, partnerships, media attention, viral content, or business success.

Social-media and business outcomes depend on many factors beyond our control, including your niche, skill, consistency, offer quality, audience behavior, platform changes, advertising decisions, market conditions, business systems, execution, timing, and independent judgment. Any case studies, examples, testimonials, or member wins are illustrative only and are not guarantees of what you will achieve. Your individual results will vary based on your effort, niche, audience, market conditions, content quality, consistency, and many other factors outside of Viralish U’s control. Viralish U makes no representation, warranty, or guarantee, express or implied, that you will earn any specific amount of money, generate any specific amount of revenue or sales, gain any specific number of followers, subscribers, views, leads, clients, or audience members, achieve any specific level of engagement, reach, or virality, or experience any specific business, professional, or financial outcome as a result of purchasing or participating in any Viralish U Service. You are solely and exclusively responsible for your own results, business decisions, content, marketing, sales, and compliance, and you assume the full risk associated with applying any information, strategy, or guidance obtained through the Services.

19. Technology, Third-Party Platforms, and Availability

The Services may rely on third-party platforms or tools, including payment processors, video-conferencing tools, hosting tools, course platforms, community tools, digital-download delivery tools, social-media platforms, calendar tools, and email providers. Viralish U is not responsible for outages, platform removals, service interruptions, policy changes, account suspensions, algorithm changes, or third-party system failures outside our reasonable control.

We do not guarantee uninterrupted availability of the Services and may perform maintenance, upgrades, migrations, or platform changes from time to time. For Standalone Products, we recommend that you promptly download and save a personal copy of any digital file you purchase upon delivery, as continued long-term availability through a third-party delivery platform is not guaranteed.

20. In-Person Events

Some Services may include optional or required in-person events, meetups, workshops, retreats, intensives, or other live experiences. Unless expressly stated otherwise, you are responsible for your own travel, lodging, meals, transportation, insurance, and personal expenses related to any in-person event.

You agree to behave professionally and safely at any in-person event and to follow event rules, venue rules, safety instructions, and all applicable laws. Viralish U may remove any participant from an in-person event, without refund, for conduct that is disruptive, unsafe, unlawful, harassing, intoxicated, threatening, or otherwise inappropriate.

You understand that ordinary risks may arise from travel and event attendance. To the fullest extent permitted by law, you voluntarily assume those ordinary risks. We may require a separate event waiver for certain experiences; where an event waiver you have accepted differs from these Terms, the event waiver governs for that event.

21. Force Majeure

Viralish U is not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, severe weather, fire, flood, epidemic or pandemic, public-health emergencies, government orders, civil unrest, labor disputes, internet or platform outages, third-party-service failures, cyberattacks, or supply-chain disruptions. If a force-majeure event materially disrupts a Service, we may reschedule, relocate, move to virtual delivery, or otherwise adapt the Service; none of those adaptations entitles you to a refund or release from your Program Fee commitment.

22. Suspension and Termination

Viralish U may suspend, restrict, or terminate your access to the Services, in whole or in part, immediately and without refund, if we determine that you have breached these Terms or the Refund and Payment Policy, infringed intellectual property, engaged in misconduct, failed to make required payments, disrupted the community, posed a legal or reputational risk, or otherwise used the Services in a manner inconsistent with our business interests, legal obligations, or community standards.

Upon suspension or termination, your license to access and use the Services ends immediately, and you must stop using and, where applicable, delete or destroy any proprietary materials that were not authorized for permanent download or retention. Any payment obligations accrued before termination, and any obligations expressly surviving termination under Section 28, remain due and enforceable.

23. Disclaimers

To the fullest extent permitted by law, the Services are provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, statutory, or otherwise. Viralish U disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade.

Without limiting the foregoing, Viralish U does not warrant that the Services will be uninterrupted, error-free, secure, complete, accurate, reliable, suitable for your needs, or free from viruses or harmful components.

24. Limitation of Liability

To the fullest extent permitted by law, Viralish U and its owners, officers, members, employees, contractors, agents, licensors, successors, and assigns will not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or aggravated damages, including lost profits, lost revenue, lost business opportunities, lost data, business interruption, reputational harm, or cost of substitute services, arising out of or related to the Services or these Terms, even if advised of the possibility of such damages.

To the fullest extent permitted by law, Viralish U’s total cumulative liability arising out of or related to the Services or these Terms will not exceed the amount actually paid by you to Viralish U for the specific Service giving rise to the claim during the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot lawfully be excluded under applicable law.

25. Indemnification

You agree to defend, indemnify, and hold harmless Viralish U and its owners, officers, members, employees, contractors, agents, successors, and assigns from and against any third-party claims, actions, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your breach of these Terms or the Refund and Payment Policy, your misuse of the Services, your Member Content, your violation of law, or your violation of any third-party right.

26. Dispute Resolution, Arbitration, Class Waiver, and Tennessee Law

Please read this Section carefully because it affects your legal rights.

26.1 Informal resolution

Before initiating arbitration, the parties agree to attempt to resolve any dispute, claim, or controversy informally for at least thirty (30) days by sending a written notice of dispute to the other party’s designated contact address identified in these Terms.

26.2 Binding individual arbitration

If the dispute is not resolved informally, you and Viralish U agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Refund and Payment Policy, the Services, your enrollment, payments, community participation, intellectual property, or any relationship between you and Viralish U will be resolved through binding individual arbitration seated in Davidson County, Tennessee, except that either party may: (a) bring a qualifying claim in small-claims court; or (b) seek temporary or preliminary injunctive relief in court relating to intellectual property, confidentiality, nonpayment, platform misuse, or unauthorized access.

26.3 Jury-trial and class-action waiver

You and Viralish U waive any right to a jury trial and any right to participate in a class action, collective action, representative action, or mass arbitration to the fullest extent permitted by law. Arbitration will take place on an individual basis only, and the arbitrator has no authority to hear or decide claims on a class, collective, or representative basis.

26.4 Governing law and venue

These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law rules. Any court proceeding permitted under these Terms, including any action to compel arbitration, stay proceedings pending arbitration, confirm or enforce an arbitration award, or obtain allowable injunctive relief, shall be brought exclusively in the state or federal courts of competent jurisdiction located in Davidson County, Tennessee, and you consent to personal jurisdiction and venue there.

26.5 Compliance with Tennessee and U.S. consumer law

Viralish U operates in compliance with the Tennessee Consumer Protection Act (Tenn. Code Ann. Section 47-18-101 et seq.), the Tennessee automatic renewal statute (Tenn. Code Ann. Section 47-18-133), the Restore Online Shoppers’ Confidence Act (15 U.S.C. Section 8401 et seq.), the California Automatic Renewal Law (Cal. Bus. & Prof. Code Section 17600 et seq.), and other applicable federal and state consumer protection laws. Nothing in these Terms is intended to waive any right that cannot lawfully be waived under those laws.

26.6 Severability of this Section

If any part of this Section 26 is found unenforceable, the remaining portions shall remain in effect to the fullest extent permitted by law. If the class-action waiver is found unenforceable as to any particular claim, that specific claim shall proceed in court, and all other claims will proceed in arbitration.

27. Notices

Notices to Viralish U under these Terms must be sent in writing to the contact address listed in Section 31. We may deliver notices to you, including pre-renewal notices, acknowledgment notices, and material change notices, by email to the address associated with your account, by posting on the Services, or by other reasonable means. You are responsible for keeping the email address on file current.

28. Survival

The following Sections survive termination or expiration of these Terms: 6 (to the extent of any unpaid amounts), 7 (with respect to records of consent and any unpaid renewal amounts), 8, 10 (termination of license, retention of personal-use rights in lawfully retained Standalone Product downloads), 11, 12 (as to then-existing Member Content), 13, 16 (as to previously approved marketing uses), 18, 23, 24, 25, 26, 27, 28, and 29, along with any other provision that by its nature should survive. The Refund and Payment Policy provisions concerning unpaid balances, default, late fees, collection costs, and chargebacks likewise survive.

29. Changes to the Terms

We may update or modify these Terms and the Refund and Payment Policy from time to time. If we make material changes, we may provide notice by posting the updated documents on our website, through the member portal, by email, or by other reasonable means. For Auto-Renewing Products, material changes are subject to the additional notice requirements in Section 7.8.

Unless otherwise stated, updated Terms become effective on the stated effective date. Your continued use of the Services after updated Terms become effective constitutes acceptance of those changes. If you do not agree to the updated Terms, you must stop using the Services and may cancel any Auto-Renewing Product to prevent further charges.

30. Miscellaneous

These Terms, together with the Refund and Payment Policy, any event waiver, privacy policy, or other document Viralish U expressly incorporates by reference at the time of your purchase, constitute the entire agreement between you and Viralish U regarding the Services. These Terms control over any inconsistent marketing page, sales page, advertisement, or informal communication, and Section 8 of these Terms controls on all payment, refund, cancellation, default, and chargeback matters.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid or unenforceable provision will be reformed to the minimum extent necessary to make it enforceable while preserving the parties’ original intent.

Viralish U’s failure to enforce any provision is not a waiver of that provision or any other right. You may not assign or transfer your rights or obligations under these Terms without Viralish U’s prior written consent. Viralish U may assign these Terms in connection with a merger, sale, reorganization, or transfer of assets. Section headings are for convenience only and do not affect interpretation.

31. Contact Information

If you have questions about these Terms, the Refund and Payment Policy, or the auto-renewal of any Service, please contact:

Viralish U, LLC 6339 Charlotte Pike, #911 Nashville, Tennessee 37209

Email: support@viralish.com

Cancellation requests: Subject line “Cancel” followed by the applicable Service name (for example, “Cancel [Service Name]”) to support@viralish.com, or use the self-service cancellation tool in your member portal where available.

Response time: Within 24 to 72 hours. We do not work on weekends or holidays. Please note response times are 24-72 hours during business days. 

Your Acknowledgment

By clicking to accept these Terms, providing separate affirmative consent to any auto-renewal feature, submitting payment, authorizing a payment plan, receiving an enrollment or order confirmation, accessing any Viralish U portal, entering a private community, attending a session, downloading a Standalone Product, or otherwise using the Services, you confirm that you have read these Terms and the Refund and Payment Policy in full, have had a reasonable opportunity to review them before proceeding, understand them, and agree to be bound by them.

You specifically acknowledge and agree to:

    • the categorization of Services in Section 1 (Auto-Renewing Products, Single-Term Products, and Standalone Products) and the fee structure described in Section 5.2
    • the auto-renewal disclosure in Section 7 (for any Service identified at purchase as an Auto-Renewing Product), including your right to cancel before any Renewal Date and the fifteen (15) day advance-notice requirement in Section 7.7
    • the no-refund rule in Section 8 and the Refund and Payment Policy
    • the full-term payment commitment in Section 6 (for Auto-Renewing Products and Single-Term Products)
    • the non-cancellability of pay-over-time payment plans in Section 6.2
    • the prohibition on chargebacks in Section 8.6
    • Viralish U’s broad right to modify the Services in Section 2
    • the binding individual arbitration requirement in Section 26
    • the class-action waiver in Section 26

If you do not agree to any of these Terms, do not click to accept, do not complete checkout, and do not access or use the Services.